Identifying Lending Request


Items that have been requested from your library can be identified using any of the following options:


A. Pick List: From the Manage Lender Requests Action Items listing, select the hyperlinked Pending status.  Then select Pick List from the upper right hand corner options list


B. Title List: From the Manage Lender Requests Action Items listing, select the hyperlinked Pending status and select the title from the Title List


C. Request Number Search: From the Request Manager/Lender navigation menu select Request Number Search. Enter the request number in the search box


D. Title Browse: From the Request Manager/Lender navigation menu select Title Browse (this returns all titles being requested from your library). Search for or select the title from the list


Request Manager


Option A. Pick List

Not all networks use Pick Lists from ComCat.  As your network office for more information.  

From the Request Manager, select the hyperlinked Pending status

  1. Select Pick List from the upper right hand corner options list.


2. Pop-up window contains pick list

3. Select Ctrl-P on your keyboard to print the Pick list


Option B. Title List

From the Manage Lender Requests Action Items listing, select the hyperlinked Pending status

  1. Select the title from the Title List

Processing Lender Requests

  1. From the Lender’s Pending List, select the item title from the Title column
  2. View the Lender’s Full Record Display
  3. Select the appropriate status from the Status Options
    1. If you are shipping the item select “Shipped”
    2. If you are not filling the request select “Will Not Supply”
  4. If you are shipping the item, scan the barcode with a scanner or manually type the barcode in the Item Barcode (Lender) field. 
  5. PLEASE NOTE: The barcode field may pre-populate with the wrong information: make sure the barcode in the field matches the barcode on the physical item.
  6. Select the Submit button.  If you are lending the item, this will charge the item to the borrowing library patron record in your ILS

Lending requests that have been shipped but not yet received will appear in the Items awaiting trading partner response window.

Lending requests that have been received will appear in the Items awaiting trading partner response window.

 

If Staff are Unable to Mark a Request as Shipped

If Staff are able to lend an item, they should mark a Pending request as Shipped and send the item to the lending library. 


Sometimes a Pending request will end up with as status of Will Supply, despite staff marking it as Shipped.  This might happen if ComCat detects a lending rule or status in the library’s ILS that indicates that the item does not circulate in ComCat (for example: new books might only circulate at their home library for the first 60 days).  Check in the ILS to see if circulation rules related to the item can be adjusted.  Clear up any issues and mark the item as Shipped in ComCat.  If staff continue to experience problems, email the Helpdesk at commonwealthcatalog@flo.freshdesk.com

 

Processing Returned Items

Lending requests that have been returned by the borrowing library will appear in the Action items window with the status of Returned.

After selecting the Returned link, items can be received using any of the following options:

  • Check in the item from the Lender’s Returned List (multiple returns)
  • Check in the item from the Lender’s Full Record Display 


 

Option A. Lender’s Returned List

  1. Select “Check In” from the Status dropdown for any or all of the items
  2. Select the Submit button in the upper right hand corner. This updates the request status to complete and discharges the item in your ILS.

Option B: Check in the item from the Lender’s Full Record Display

  1. Select the title link from the Title column.
  2. From the resulting Full Record Display select “Check In” from the Status Options dropdown
  3. Select the Submit button in the upper right hand corner. This updates the request status to complete and discharges the item in your ILS.

Lending requests that have been Checked In will appear in the Items awaiting trading partner response window with the status of Complete. Requests will be removed from the window when either the Borrowing library sets the status to Delete, or after seven days have elapsed.