When a patron changes their barcode, any active requests on their old barcode will need to be handled manually. Staff will not be able to update any requests' status in ComCat.
Please be sure that from now on, the patron logs into ComCat with their new barcode. ComCat will treat them as a new, separate patron. Requests made with the old barcode will not be carried over to this new account. When the patron places new requests, it should be with their new barcode.
Likewise, outstanding requests made with the patron's old barcode will need to be processed manually; staff will not be able to be update the status of these requests in ComCat.
To manually Receive an item:
-manually build a temporary item record for the request in your local library system
-alert the patron that their request has arrived
-if needed, place a hold for this item on the patron's account
When the patron is done using the items, the staff can send them back through delivery without making any changes in ComCat. The Lending Library can still Complete the request when the items arrive. Contact the Lending Library when sending the items in delivery so they know to expect them.
When all requests are Completed on the patron's old barcode account, contact the helpdesk so that the old account can be deleted from ComCat.